At Spartpro, we take great pride in the quality of the products we curate from various Artists and Studios. Because many of our items are unique or high-end functional art, we have established the following policies to ensure a fair and transparent experience for our US-based customers.
1. CANCELLATIONS
We process orders quickly to ensure fast delivery across the United States.
- All order cancellations are subject to a 20% restocking fee.
- Cancellation requests must be sent to contact@spartpro.com before 12:00 PM PST on the day after the order is placed.
- Once an order has been processed or shipped, all sales are final.
2. DAMAGED ITEMS (GLASS & FRAGILE GOODS)
We use professional-grade packaging, but in the rare event that an item arrives damaged:
- Immediate Action Required: You must take clear photos of the exterior packaging, the interior packing material, and the damaged product itself.
- 24-Hour Window: Email these photos and your order number to contact@spartpro.com within 24 hours of receiving your delivery.
- Keep Everything: Please keep all original packaging until the claim is processed. We will coordinate with the shipping carrier for insurance purposes.
- Usage Policy: Any item that has been used (even once) or is not in its original condition cannot be returned or replaced under any circumstances.
3. RESOLUTION TIMELINE
- Replacements: If you select an alternative item that we currently have in stock, the turnaround time for a replacement is typically 7–10 business days.
- Repairs/Special Orders: If a specific repair or artist-replacement is required, the process may take between 10–45 business days, depending on the artist’s studio availability.
4. ORDER ISSUES & DISPUTES
If there is any other issue with your order—such as a lost package, missing components, or receiving the incorrect item—you must contact our Customer Service team at contact@spartpro.com within 30 days from the original purchase date. Issues reported after 30 days will not be eligible for review.
5. NON-RETURNABLE ITEMS
Due to health and hygiene regulations in the United States, the following items cannot be returned once the packaging is opened:
- Used Vaporizers or Dabbing tools.
- Used Glass Art or Smoking accessories.
- Limited Edition “Drops” (unless damaged during transit).
6. RETURN SHIPPING
Customers are responsible for the cost of return shipping unless the item was damaged during initial transit. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.